BBH Club Card - What's it All About?
BBH prices are based on use by traditional Independent travellers for whom costs can be a very important consideration.
BBH is committed to helping you stay longer!
We have introduced the BBH Club Card to recognise our "loyal customers" which will help in several ways.
Which Club Card do you have?
If your card shows a 12 digit barcode number like this one, you have an original card. See HERE for more details.
If your card shows a 7 digit barcode number like this one, you have the New Generation Card, so read on!
Buy your Club Card online here NOW to avoid registration and booking fees.
Deals and Discounts on Activities & Transport
The BBH Club Card introduces you to more than 100 special deals and discounts designed to reduce some of the costs of travelling and having a good time.
Please note that the "BBH deals and discounts" listed on this website are provided by independent operators. They are valid till 31 October annually and may change without notice. Check their validity dates when booking online.
About your $15 Refund
The BBH Club Card offers a one-off $15 refund which is redeemed against the cost of ONE online booking. To claim your refund:
Insure your BBH Club Card against loss
BBH will replace a lost or stolen card ONLY if has been registered and you have added a head and shoulders ID picture to your BBH profile BEFORE you claim your $15 refund. A $5 processing fee will be charged for a replacement card.
NB: The $15 refund is not applicable to a replacement card. The refund can only be claimed once.
How do I buy a Club Card?
BBH Club Cards can be purchased from any of the BBH hostels in NZ, from Auckland Visitor Information Centres - called i-Sites (including Auckland International Airport), or order online from here.
Allow up to 21 days for delivery of online orders.
I'm leaving home soon - can I have my card sent to a NZ address or my first hostel?
Yes - the online order form will give you several NZ delivery options - it's on the Step 2 - just work through the ordering system and it will become apparent.
I want to order a Card - can I have it sent to my first BBH Hostel for collection after I have made a booking?
Yes - when you order your card - you will be given this delivery option on Step 2. Once you have received a booking confirmation, you must email us with the hostel name for card delivery.
I have ordered a card. Can I start to make online bookings immediately?
YES - As soon as your order is completed - including payment by credit card, your BBH profile will be created and / or updated to enable bookings at Club Card rates.
I want to claim a $15 refund. How do I do this?
Make an online booking. Once this booking has been accepted and confirmed, login to your BBH profile and claim the rebate against a confirmed booking of your choice.
I have already made some online bookings before I bought my card. Can these bookings be changed to the card prices?
No - all online bookings made before you have correctly REGISTERED your Card Number on your profile will be charged at the non-Card rate.
How do I add my Card Number?
I have a Card. Can I make online bookings that include non-cardholders?
Yes - BUT the group must include the person making the booking and any non-cardholders will be charged the non-card premium upon check-in.
Disclaimer: BBH takes every care in the compilation of its publications, but cannot be held responsible for loss or any other liability resulting from actions based on information published therein.